Shipping policy

Shipping Policy

Effective Date: 27 August 2026
Brand: HERBS&HEAVEN™
Website: www.herbsandheave.in

At HERBS&HEAVEN™, we aim to process and deliver every order safely and efficiently. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase our products through our website.

1. Order Processing

Once your order is successfully placed and payment is confirmed, we will begin processing it.

Orders are generally processed within 1–3 business days.
Orders placed on Sundays or public holidays may be processed on the next business day.
Processing times may be longer during sales, festivals, holidays, or periods of exceptionally high order volume.
You will receive an order confirmation after your purchase.
Where available, tracking details will be shared once the order has been dispatched.

2. Shipping & Delivery Time

Estimated delivery time depends on the destination and courier service.

Typical delivery timeframe:

Local/nearby locations: 2–4 business days
Other locations within India: 3–7 business days
Remote or difficult-to-service locations: 5–10 business days

These are estimated delivery periods and are not guaranteed delivery dates.

Delivery may take longer because of weather conditions, public holidays, courier delays, transportation disruptions, incorrect addresses, remote locations, or other circumstances beyond our reasonable control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your order.

Shipping charges may vary depending on:

Delivery location
Order value
Package weight
Number of products
Promotional offers
Courier service selected

From time to time, HERBS&HEAVEN™ may offer free shipping or discounted shipping promotions subject to the terms of the applicable offer.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please ensure that your order includes:

Full name
House/building number
Street/locality
City
State
PIN/Postal Code
Valid phone number

HERBS&HEAVEN™ will not be responsible for delays, failed deliveries, or additional charges resulting from an incorrect, incomplete, or outdated delivery address provided by the customer.

If you notice an address error after placing an order, contact us as soon as possible. We will try to update the address if the order has not yet been dispatched.

5. Tracking Your Order

Once your order has been dispatched, we may provide a tracking number or tracking link through email, SMS, WhatsApp, or other available communication channels.

You can use the tracking information to monitor your shipment.

Please note that tracking information is provided by the delivery partner, and updates may occasionally take some time to appear.

6. Delayed Deliveries

While we work with delivery partners to ensure timely delivery, delays can occasionally occur.

Possible causes include:

Heavy shipment volumes
Weather conditions
Public holidays
Transportation issues
Natural disasters
Strikes or disruptions
Government restrictions
Remote-area delivery
Incorrect address or contact information
Failed delivery attempts

If your order is delayed beyond the expected delivery period, please contact our customer support team with your order number.

7. Failed Delivery

A delivery may fail because of:

Incorrect or incomplete address
Customer unavailable at the delivery address
Incorrect phone number
Customer refusing delivery
Multiple unsuccessful delivery attempts
Restricted or inaccessible delivery location

If an order is returned to us because delivery could not be completed due to incorrect information or customer-related circumstances, additional shipping charges may apply for re-shipment.

Any refund, if applicable, will be handled according to our Return & Refund Policy and applicable law.

8. Damaged Package

If your package appears damaged when delivered:

Take photographs of the package before opening it.
Photograph the shipping label.
Record an unboxing video where possible.
Check the products inside.
Contact us promptly if the product has been damaged.

For food products, including tea, coffee, spices, and rice, please do not consume a product that appears to have been materially damaged, contaminated, or compromised during delivery.

For eligible damaged-product claims, please refer to our Return & Refund Policy.

9. Expired Products

If you receive a product that was already expired at the time of delivery, please contact us within 48 hours of delivery.

Please provide:

Order number
Product name
Photograph of the product
Clear photograph showing the expiry/best-before date
Photograph of the packaging/shipping label

Eligible claims may qualify for a replacement or refund in accordance with our Return & Refund Policy and applicable law.

10. Shipping of Food Products

HERBS&HEAVEN™ products may include consumable items such as:

Tea
Coffee
Rice
Spices
Other packaged food products

Customers should store products according to the storage instructions printed on the packaging immediately after delivery.

We are not responsible for deterioration caused by improper storage after successful delivery.

11. International Shipping

International shipping: [Available / Not Available]

If international shipping is offered, customers may be responsible for applicable:

Customs duties
Import taxes
Local taxes
Clearance charges
Other government or carrier fees

Such charges may vary by destination and are generally the responsibility of the customer unless otherwise stated at checkout.

Customers are responsible for ensuring that products can legally be imported into their destination country.

12. Shipping Restrictions

Certain products or destinations may be subject to shipping restrictions imposed by law, courier policies, customs authorities, or other applicable regulations.

We reserve the right to cancel or decline shipment to locations where delivery is not reasonably possible or legally permitted.

13. Order Cancellation After Dispatch

Once an order has been dispatched, cancellation may no longer be possible.

If you no longer require the order after dispatch, please contact customer support. Any available resolution will be handled according to our Return & Refund Policy and applicable law.

14. Multiple Products in One Order

If an order contains multiple products, we may ship them together or in separate packages depending on product availability, warehouse processing, package size, and logistics requirements.

If items are shipped separately, tracking information may be provided for each shipment where available.

15. Proof of Delivery

The courier or delivery partner may provide delivery confirmation through:

Delivery scan
OTP verification
Signature
Photograph
Electronic confirmation
Other applicable delivery records

A shipment may be considered delivered based on the delivery partner's confirmed delivery record, subject to applicable law and our investigation of any genuine delivery dispute.

16. Contact Us

For shipping-related questions, please contact:

HERBS&HEAVEN™
📧 Email: info@herbsandheaven.in
📞 Phone/WhatsApp: +91 7851842807
🌐 Website: www.herbsandheaven.in
📍 Address: 17, 7th Main Rd, Indira Nagar II Stage, Hoysala Nagar, Indiranagar, Bengaluru, Karnataka 560008

Customer Support Hours:
Monday – Saturday | [10:00 AM – 6:00 PM]
Sunday & Public Holidays: Closed

Shipping Enquiries

When contacting us, please provide your Order Number so that we can assist you more quickly.

17. Changes to This Shipping Policy

HERBS&HEAVEN™ may update this Shipping Policy from time to time to reflect changes in shipping arrangements, courier services, business operations, or applicable legal requirements.

The latest version will be published on our website with the applicable effective date.