Terms of service

Terms of Service

Effective Date: 27 August 2026
Website: www.herbsandheaven.in
Brand: HERBS&HEAVEN™

Welcome to HERBS&HEAVEN™. These Terms of Service (“Terms”) govern your access to and use of our website, online store, products, services, and related features. By accessing our website or placing an order, you agree to be bound by these Terms.

Please read them carefully before using our website or purchasing our products.

1. About HERBS&HEAVEN™

HERBS&HEAVEN™ offers food and beverage products, including tea, coffee, rice, spices, and other related products through its online and other authorized sales channels.

References to “HERBS&HEAVEN™,” “we,” “us,” or “our” mean the business operating the website and selling the products.

References to “you,” “your,” or “customer” mean any person accessing our website or purchasing our products.

2. Acceptance of Terms

By accessing, browsing, registering on, or purchasing from our website, you confirm that:

You have read and understood these Terms.
You agree to comply with these Terms.
The information you provide to us is accurate and complete.
You are legally capable of entering into a binding agreement under applicable law.
You will use our website only for lawful purposes.

If you do not agree with these Terms, please do not use our website or place an order.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, weights, ingredients, and other information displayed on our website are accurate.

However:

Product images may vary slightly from the actual packaging.
Colours may appear differently depending on your device or screen.
Packaging and labeling may occasionally be updated.
Product availability may change without prior notice.
Minor variations in natural food products may occur.

The information displayed on the website should not be interpreted as a guarantee of any particular taste, aroma, colour, texture, or personal experience.

4. Food Products and Ingredients

Our products may include tea, coffee, rice, spices, and other food products.

Customers are responsible for reviewing the ingredient list, allergen information, nutritional information, and product labeling before consuming a product, particularly if they have an allergy, intolerance, dietary restriction, or other food-related concern.

If you have any concern regarding a particular ingredient, please contact us before purchasing or consuming the product.

5. Health and Nutritional Information

Information provided on our website regarding nutritional properties, ingredients, traditional uses, or general characteristics of products is provided for informational purposes only.

Such information is not intended to constitute medical, nutritional, or professional advice and should not be treated as a substitute for advice from a qualified professional.

We do not make medical claims regarding our food or beverage products unless expressly permitted and supported under applicable law.

6. Product Availability

All products are subject to availability.

We reserve the right to:

Limit quantities available for purchase.
Discontinue products.
Modify product specifications or packaging.
Refuse or cancel an order where a product is unavailable.

If we are unable to fulfill an order that has already been paid for, we will provide an appropriate refund for the affected product/order in accordance with applicable law.

7. Pricing

Prices displayed on our website are subject to change without prior notice.

The applicable price will generally be the price displayed at the time the order is placed, subject to any obvious pricing or technical errors.

Prices may or may not include applicable taxes, shipping charges, or other fees. Any applicable charges will be displayed during the checkout process where required.

8. Orders

When you place an order, you are making an offer to purchase the selected products.

After receiving your order, we may send an order confirmation. An order confirmation does not necessarily guarantee that the order will be fulfilled if there is an issue with:

Product availability.
Pricing.
Payment.
Delivery information.
Suspected fraudulent activity.
Technical errors.
Compliance with applicable laws or our policies.

We reserve the right to cancel or refuse an order where reasonably necessary.

9. Payment

Payment must be completed using the payment methods made available on our website.

You agree that:

Payment information provided by you is accurate.
You are authorized to use the selected payment method.
You will not use fraudulent or unauthorized payment methods.

Payment processing may be handled by third-party payment providers. Their terms and privacy policies may also apply.

10. Shipping and Delivery

We will make reasonable efforts to dispatch orders within the timeframe communicated at checkout or on the website.

Delivery times may vary due to:

Shipping location.
Courier delays.
Weather conditions.
Public holidays.
Natural disasters.
Transportation disruptions.
Government or regulatory restrictions.
Other circumstances outside our reasonable control.

Delivery dates are estimates unless expressly stated otherwise.

You are responsible for providing an accurate delivery address and contact information.

11. Damaged or Expired Products

Because our products are food and consumable items, returns are generally not accepted.

A refund or replacement may be available where:

The product was damaged during delivery, or
The product was already expired at the time of delivery.

Such issues should generally be reported within 48 hours of delivery, together with the order number and appropriate photographs/videos.

For complete details, please refer to our Return & Refund Policy.

12. Cancellation

You may request cancellation of an order as soon as possible after placing it.

Cancellation may not be possible once the order has been processed, packed, dispatched, or handed over to a delivery partner.

Any eligible cancellation or refund will be handled in accordance with applicable law and our Return & Refund Policy.

13. User Accounts

Certain website features may require you to create an account.

You are responsible for:

Providing accurate information.
Maintaining the confidentiality of your login credentials.
Keeping your account information updated.
All activities carried out through your account.

Please notify us promptly if you believe your account has been accessed without authorization.

We reserve the right to suspend or terminate accounts where there is a reasonable basis to believe that the account is being misused or these Terms are being violated.

14. Acceptable Use

You agree not to use our website to:

Violate any applicable law or regulation.
Commit fraud or facilitate fraudulent activity.
Attempt to gain unauthorized access to our systems.
Interfere with website security or functionality.
Introduce viruses, malware, or other harmful code.
Copy or exploit website content without permission.
Scrape or systematically collect website data without authorization.
Impersonate another person or business.
Submit false or misleading information.
Use the website for any unlawful or abusive purpose.

15. Intellectual Property

All content appearing on our website, including:

HERBS&HEAVEN™ name and logo.
Product names and packaging designs.
Photographs.
Graphics.
Text.
Website design.
Product descriptions.
Marketing materials.
Videos.
Logos and trademarks.

is owned by or licensed to HERBS&HEAVEN™ and is protected by applicable intellectual-property laws.

You may not reproduce, modify, distribute, sell, publish, or commercially exploit our intellectual property without prior written permission.

16. User Reviews and Content

If you submit reviews, photographs, comments, testimonials, or other content to us, you represent that:

The content is truthful and based on your genuine experience.
You have the right to submit the content.
The content does not violate another person's rights.
The content does not contain unlawful, defamatory, abusive, or misleading material.

By submitting content, you grant us permission to use, reproduce, display, and publish that content for legitimate marketing and business purposes, subject to applicable law.

We reserve the right to remove content that violates these Terms.

17. Third-Party Services and Links

Our website may contain links to third-party websites, payment providers, delivery services, social media platforms, or other services.

We are not responsible for the content, security, availability, or policies of third-party websites.

Your use of third-party services may be governed by their own terms and privacy policies.

18. Promotions and Offers

From time to time, HERBS&HEAVEN™ may offer discounts, promotional codes, bundles, or special offers.

Unless otherwise stated:

Promotions are subject to availability.
Offers cannot be exchanged for cash.
Promotional codes may have specific eligibility requirements.
We may limit the use of promotional offers.
Offers may not be combined unless expressly permitted.

We reserve the right to modify or withdraw promotions where reasonably necessary.

19. Disclaimer

To the maximum extent permitted by applicable law, our website and its content are provided on an “as available” basis.

We do not guarantee that:

The website will always be available.
The website will be error-free.
All information will always be complete or current.
The website will be free from technical issues or interruptions.

Nothing in these Terms excludes any consumer rights or statutory protections that cannot legally be excluded.

20. Limitation of Liability

To the maximum extent permitted by applicable law, HERBS&HEAVEN™ will not be liable for indirect, incidental, special, consequential, or punitive losses arising from the use of our website or products.

Our liability relating to a product purchased from us will be limited to the extent permitted by applicable law and, where legally permissible, to the amount paid for the affected product or order.

Nothing in these Terms limits liability that cannot legally be limited or excluded.

21. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless HERBS&HEAVEN™, its owners, employees, representatives, and service providers from claims, losses, liabilities, damages, and reasonable expenses arising from:

Your violation of these Terms.
Your unlawful use of the website.
Your misuse of our products.
Your violation of another person's rights.
Information or content submitted by you.

22. Privacy

Your use of our website may also be governed by our Privacy Policy, which explains how we collect, use, store, and protect personal information.

By using our website, you acknowledge that you have reviewed the applicable Privacy Policy.

23. Force Majeure

We will not be responsible for delays or failure to perform our obligations where caused by circumstances beyond our reasonable control, including natural disasters, pandemics, strikes, transportation disruptions, government actions, wars, civil disturbances, technical failures, or interruptions to essential services.

24. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, products, services, technology, or legal requirements.

The updated Terms will be published on our website with a revised Effective Date.

Your continued use of the website after an updated version is published constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

25. Governing Law and Jurisdiction

These Terms shall be governed by the laws applicable in [State/Country], without prejudice to any mandatory consumer protections applicable to you.

Any disputes will be subject to the jurisdiction of the courts or dispute-resolution mechanisms applicable under the law.

Replace “[State/Country]” with the actual jurisdiction applicable to your business before publishing.

26. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be interpreted or modified to the extent necessary, and the remaining provisions will continue to remain effective to the extent permitted by law.

27. Entire Agreement

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies expressly incorporated into them, constitute the agreement governing your use of our website and purchase of our products, subject to applicable law.

28. Contact Us

For questions regarding these Terms or our products, please contact:

HERBS&HEAVEN™
Email: info@herbsandheaven.com
Phone: +91 7851842807
Website: www.herbsandheaven.in
Business Address: 17, 7th Main Rd, Indira Nagar II Stage, Hoysala Nagar, Indiranagar, Bengaluru, Karnataka 560008